Complaints or Queries
We are always trying to improve our customer’s experience and the way we conduct our business, but we know things don’t always go the way they should. Your feedback or concerns about the services you receive from us and our products can help us understand and address issues we otherwise might not know about. This may include any concerns that we may not have acted in accordance with our regulatory obligations.
Help us to help you
You can reach out to us by calling us on 1300 249 649 or email us at firstname.lastname@example.org
and we’ll do our best to resolve your concern or issue.
Or write to us at: GetCapital, Level 6, 110 Walker Street, North Sydney, NSW 2060.
By giving us as much information as possible, you’ll be helping us to resolve things faster. If you have any supporting documentation,
please have it handy when you raise your concern. In responding to your matter, we may need to verify your identity.
Our External Dispute
If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA.
AFCA provides fair and independent financial services complaint resolution that is free to consumers.