Updated as of 18 December 2020.
Contact details: Please contact us on email@example.com or 1300 249 649.
“Personal information” is any information or an opinion, whether true or not, that could identify you or be used to establish your identity. We collect and hold personal information that is reasonably necessary to assess your loan application and/or manage your loan after it is approved and funded. This may include, but is not limited to, some of the following information:
We do not collect sensitive information such as your race, religion, criminal records and medical history.
The primary purpose for collecting your personal information is so that we can decide whether to provide your organisation with a loan.
We also collect and use your personal information to enable us to:
You can opt out of receiving direct marketing information from us at any time.
You also have the right to refuse to provide us with personal information. However, this may mean that we are unable to offer you a loan or allow you to participate in marketing activities that depend on the collection of that information.
Most of the personal information we collect will be directly from you. We gather this information either through application forms or other forms that you complete and submit to us (in writing and digitally) and by recording the information you provide via phone calls and interviews.
However, personal information may also be sourced as follows:
You should also be aware that when you visit our website or apply for a loan, we collect information sent to us by your computer, mobile phone or other access device. The information sent to us includes data on the pages you access, your computer IP address, device identifiers, the type of operating system you are using, your location, mobile network information, standard web log data and other information.
In general, we only use or disclose your personal information to enable us to approve your loan application or to assist us to manage your loan on an ongoing basis.
We may also disclose your personal information to other organisations, including:
We take all reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations with respect to the protection of your personal information.
Do we send your personal information overseas?
Your personal information may be disclosed to overseas recipients such as staff of our wholly owned subsidiary Alternative Capital Solutions Pty Ltd in Singapore who are involved in our collection activities and our staff in India who are involved in processing your loan application.
When you apply for a loan we need to know if you will be able to make the repayments and any other terms and conditions. This means we obtain a credit report about you.
A credit report contains information about your history which helps credit providers assess credit applications.
In addition, we may, at times, disclose to a credit reporting body information about you, including:
We may ask credit reporting bodies to use their information to vet you for direct marketing.
You can ask a credit reporting body not to do this. In addition, if you have or suspect you have been a victim of fraud, you can ask the credit reporting body not to use or disclose any information it holds about you.
You may request access to the personal information that we hold about you subject to any applicable laws. We ask that you clearly identify the type(s) of information you need when you make a request for your personal information.
You should be aware that your rights to access personal information are not absolute and in some cases, privacy laws do not permit us to grant you access to your personal information, such as in circumstances where the access may have an unreasonable impact on the privacy of others, providing access would be unlawful or where access may prejudice legal proceedings or enforcement action.
We will deal with your request for such access within a reasonable time. If we refuse access, we will provide you with a written notice which sets out the reasons (unless it would be unreasonable to do so) for the refusal and the relevant provisions of the Privacy Act 1998 (Cth) that we rely on to refuse access to your personal information.
We may recover reasonable costs in relation to a request for access to your personal information.
We take reasonable steps to ensure that the personal information we use or disclose is accurate, up-to-date, complete and relevant. Where we believe that the personal information we hold is inaccurate, out-of-date, incomplete, irrelevant or misleading, we will take reasonable steps to correct that information.
You may also request that we correct your personal information by email at firstname.lastname@example.org or calling us on 1300 249 649.
We will deal with your request to correct your personal information within a reasonable time. If we do not agree with the corrections you have requested, we are not obliged to alter your personal information accordingly. However, where we refuse to correct any personal information as requested by you, we will give you a written notice which sets out the reasons for our refusal.
Your personal information will be stored in electronic databases. We take all reasonable steps to ensure that this personal information is protected from misuse, interference and loss and unauthorised access, modification or disclosure. We may use passwords, encryption and firewalls to protect your personal information from any misuse or inappropriate access.
This means that, in respect of our electronic files, we maintain secure electronic network systems. Although it is unlikely, there is a possibility that the information you include in an email can be intercepted and read by other parties besides the person to whom it is addressed.
When we no longer require your personal information (including when we are no longer required by law to keep records relating to you), we ensure that the personal information is destroyed or de-identified.
Please notify us immediately if you become aware of any breach of security.
If you are seeking general information about our services and products but you do not wish to apply for a loan, you have the option to deal with us anonymously or by using pseudonym. However, if you wish to apply for a loan, you must provide us with the personal information which we require to verify your identity for Anti-Money Laundering / Counter Terrorism Financing purposes and to process your loan application.
In the event of any unauthorised access or unauthorised disclosure or loss of your personal information that is likely to result in serious harm to you, we will investigate the matter and notify you and the Office of the Australian Information Commissioner in accordance with the Privacy Act 1988 (Cth).
This section explains how we handle personal information collected from our website. If you have any questions or concerns about transmitting your personal information via the internet, you may contact us by email at email@example.com or calling us on 1300 249 649, as there may be other ways for you to provide us with your personal information.
When accessing our website, we may use software embedded in our website and we may place small data files (or cookies) on your computer or other device, to collect information about your visit, such as:
A “cookie” is a small text file which is placed on your internet browser and which we access each time you visit our website. Cookies help us collect important business and technical statistics which enable us to serve you better. The information in the cookies lets us track the various paths followed by users of our website as they move from one page to another while on our website. Web server logs allow us to assess site visits and site visit capacity. These methods are not used to capture individual e-mail address or any personally identifying information about you.
You may change the settings on your browser to reject cookies, however, doing so may impact your use of our website.
When we receive emails, we will retain the content of the email and our response to you where we consider it necessary to do so.
We make reasonable efforts to ensure that the most up-to-date security measures are used on our website to protect your personal information. Any data containing personal information which we transmit via the internet is encrypted. However, we cannot guarantee that any information transmitted via the internet by us, or yourself, is entirely secure. You use our website at your own risk.
We may use your personal information, including your contact details, to provide you with information about products and services, which we consider may be of interest to you. This may include third party products and services.
We may also provide your details to other organisations for specific marketing purposes.
You may opt out at any time if you no longer wish to receive marketing information. In order to do so, you will need to request that we no longer send marketing materials to you or disclose your information to other organisations for marketing purposes. You can make this request by email at firstname.lastname@example.org or calling us on 1300 249 649, or by “unsubscribing” from email marketing messages.
We will, within seven days, acknowledge your complaint in writing. Depending on the nature of your complaint and any information you provide, we may need to consult and/or notify credit reporting agencies or other parties.
We will make a decision about your complaint following an internal investigation. We will inform you of an outcome within 30 days of receiving the complaint or a longer period as we agree with you in writing.
If you are not happy with the complaint process or outcome you can escalate the matter to the Office of the Australian Information Commissioner by phone on 1300 363 992 or email at email@example.com.